What were you using to measure the pH? Maybe the equipment was faulty, I dont see a reason why it wouldn't go above 11.2. I suggest that you get a glass of water and try getting that to a pH of 14, and if you can't, then you'll know that it is probably how you measure the pH that is the issue.
Either way, do a pull with your solvent and see what you get, a pH of around 11 should still pull the alkoloids.
Hope this helps and good luck.