that's strange.. normally, these meters with ATC have automatically programmed calibration (you put it in buffer solution, and the computer adjusts automatically to match the pH of the solution). I have a Hanna with two-point calibration that displays "USE" when calibrating. if it gives an error, the electrode needs to be cleaned, or replaced altogether.
if you're unsure, perhaps take it back, discuss the issue with the dealer and request another meter.
rinse it with DI, but don't soak it in water that's been sitting out. water tends to pick up ambient CO2, making the water slightly acidic; these instruments are highly sensitive to electric potential, even static discharge from clothing. keep that in mind as well
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